Human Factors: Communication – When “Well-Meant” Goes Wrong

Webinar series Human Factors

Module 2: Communication – When “Well-Meant” Goes Wrong

Why communication fails precisely when it matters most.

“That’s not at all how I understood it.”

Misunderstandings are among the most common causes of errors, conflicts and friction in everyday work. Yet those involved usually lack neither expertise nor commitment.

In complex organisations in particular, people with different experiences, perspectives and expectations come together. Under time pressure or uncertainty, a different interpretation of the same information is often enough for something important to go unnoticed, for decisions to be delayed or for errors to be triggered.

Communication therefore means far more than exchanging information. What matters is whether everyone involved perceives the same situation and draws the right conclusions from it.

Human factors research examines how perception, communication and collaboration influence human action – and how organisations can create the conditions for clear communication and safe decisions.

The focus is therefore on questions such as:

• Why do misunderstandings arise even though everyone is pursuing the same goal?
• Why do people understand the same information differently?
• What role does communication play in safe decision-making?
• Which communication principles do high-reliability organisations use?

Aim of the webinar

This webinar shows the role communication plays in collaboration, safety and well-founded decisions.

You will learn why misunderstandings arise, how perception and communication are connected, and which proven principles from Human Factors and Crew Resource Management help to exchange information clearly and make better decisions together.

You will get to know proven communication principles from Crew Resource Management and find out how they can be successfully transferred to companies, public administrations, local authorities, government agencies and other organisations.

What to expect

• Why people understand information differently
• Typical communication pitfalls in everyday work
• The importance of a shared picture of the situation
• Proven communication principles from Human Factors and Crew Resource Management
• Practical approaches to clear communication and effective collaboration

What you will take away

• A better understanding of successful communication in complex situations
• Greater confidence in dealing with misunderstandings and differing points of view
• Concrete ideas for clear and structured communication
• Approaches to improving collaboration and decision-making processes
• Tools for clearer and more effective communication

Who the webinar is for

This webinar is aimed at anyone who wants to better understand the human factor and further develop their collaboration and decision-making skills.

You benefit from practical input and tools you can apply immediately in your everyday work. Your organisation benefits from clearer communication, better-founded decisions and collaboration that works reliably even in demanding situations.

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This webinar is part of the series “Human Factors for Resilient Organisations”

The four webinars build on the same scientific foundations and shed light on different aspects of human action in complex organisations. Each module provides insights that can be applied immediately in everyday work and can be attended independently.

Further modules:

• Module 1: The Autopilot in Our Heads
• Module 3: Getting Stress and Fatigue Under Control – The Invisible Performance Drains
• Module 4: Error Culture – From Scapegoat to Shared Learning

Book the complete webinar series

Would you like to explore the topic of Human Factors in depth?

If you book all four webinars, you receive a discount of €27. This is deducted automatically when the invoice for the 4th webinar is issued.