Human Factors: Error Culture – From Scapegoat to Shared Learning

Webinar series Human Factors

Module 4: Error Culture – From Scapegoat to Shared Learning

Why resilient organisations do not punish errors but learn from them

Errors are part of every organisation.

The decisive question is therefore not whether errors happen, but how organisations deal with them.

Are errors concealed out of fear of the consequences? Are culprits sought instead of causes being understood? Or are errors, near misses and uncertainties used to get better together?

In complex organisations in particular, the way errors are handled determines whether risks are identified early, experiences are shared and lasting improvements become possible.

Human factors influence whether people recognise risks and whether they speak up about errors. Organisations should take them into account and create conditions in which openness, trust and shared learning become a matter of course.

The focus is therefore on questions such as:

• Why do people often not speak up about risks or errors?
• Why does assigning blame prevent lasting learning?
• What role does psychological safety play?
• How do learning organisations come about?
• Which principles do high-reliability organisations use to learn from errors and near misses?

Aim of the webinar

You will learn how organisations can develop a safety and learning culture in which people take responsibility, communicate openly and get better together. A well-developed safety culture ensures that errors are handled appropriately and thereby prevents the same errors from recurring.

You will learn how high-reliability organisations deal with errors and near misses, and which ideas can be derived from this for a sustainable learning culture in companies, public administrations, local authorities, government agencies and other organisations.

What to expect

• Why punishment rarely prevents errors
• The difference between individual misconduct and system influences
• Psychological safety as the basis for successful collaboration
• Learning from errors and near misses
• Practical approaches for a constructive safety and learning culture

What you will take away

• A better understanding of modern error and learning culture
• Ideas for dealing constructively with errors and uncertainties
• Approaches to fostering open communication and mutual trust
• Tools to systematically promote learning in everyday work
• Ideas for learning-oriented collaboration based on trust

Who the webinar is for

This webinar is aimed at anyone who wants to better understand the human factor and further develop their collaboration and the way they deal with errors.

You benefit from practical input and tools you can apply immediately in your everyday work. Your organisation benefits from an open learning culture, more trust and collaboration in which risks are identified early and improvements are shaped together.

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This webinar is part of the series “Human Factors for Resilient Organisations”

The four webinars build on the same scientific foundations and shed light on different aspects of human action in complex organisations. Each module provides insights that can be applied immediately in everyday work and can be attended independently.

Further modules:

• Module 1: The Autopilot in Our Heads
• Module 2: Communication – When “Well-Meant” Goes Wrong
• Module 3: Getting Stress and Fatigue Under Control – The Invisible Performance Drains

Book the complete webinar series

Would you like to explore the topic of Human Factors in depth?

If you book all four webinars, you receive a discount of €27. This is deducted automatically when the invoice for the 4th webinar is issued.